Shipping policy

SHIPPING POLICY

At LIORA, we aim to make delivery simple, reliable, and transparent.

This Shipping Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends, public holidays, or during high-volume promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

DELIVERY AREAS

LIORA currently ships to eligible destinations shown at checkout.

Shipping availability may vary depending on:

- Delivery location
- Courier coverage
- Product availability
- Local restrictions
- Operational conditions

If your address is not serviceable, checkout may prevent the order from being completed or our team may contact you after purchase.

UAE SHIPPING

For orders within the United Arab Emirates, estimated delivery time is generally:

1–3 business days after dispatch

Delivery times are estimates and may vary depending on your location and courier conditions.

Orders to remote areas may require additional time.

FREE SHIPPING

Complimentary UAE delivery may be available on orders above the minimum order value displayed on the website.

Where a free shipping threshold applies, the qualifying order value is calculated after discounts and before any non-product charges unless otherwise stated.

Shipping promotions may change from time to time.

SHIPPING FEES

Shipping fees are calculated and displayed at checkout where applicable.

The final shipping cost may depend on:

- Destination
- Order value
- Delivery method
- Promotional eligibility
- Courier rates

Any applicable shipping fee will be shown before you complete payment.

DELIVERY TIMES

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery may be delayed due to circumstances outside LIORA’s reasonable control, including:

- Courier delays
- Public holidays
- Severe weather
- Customs processing
- Incorrect or incomplete addresses
- High seasonal order volumes
- Regional restrictions
- Security or access limitations

LIORA is not responsible for delays caused by third-party couriers or events outside our control.

TRACKING

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for the courier’s tracking system to update after receiving your tracking information.

If tracking does not update for an extended period, please contact our support team.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check:

- Full name
- Mobile number
- Building or villa number
- Street
- Area
- City or emirate
- Any relevant delivery instructions

LIORA cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you notice an address error shortly after placing an order, contact us as soon as possible.

We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

FAILED DELIVERY ATTEMPTS

If a courier cannot successfully deliver your order, they may attempt to contact you or make another delivery attempt depending on their policy.

Additional charges may apply if an order must be redelivered due to:

- Incorrect address information
- Customer unavailability
- Refusal to accept delivery
- Failure to respond to courier contact

Where an order is returned to LIORA after unsuccessful delivery, additional shipping charges may apply before it can be resent.

DELIVERY CONFIRMATION

An order may be considered delivered when the courier confirms delivery to the shipping address provided during checkout.

Customers should ensure someone is available to receive the parcel where required.

Where a parcel is left in a designated safe place or accepted by another person at the delivery address, responsibility may pass to the customer in accordance with applicable law.

LOST OR MISSING ORDERS

If your tracking shows that your order has been delivered but you have not received it, please:

- Check with household members
- Check reception, security, or building management
- Check nearby safe delivery locations
- Contact the courier where possible

If you still cannot locate the parcel, contact LIORA customer support as soon as possible.

We will assist with an investigation with the courier where appropriate.

Please note that courier investigations may take several business days.

DAMAGED PARCELS

If your parcel arrives visibly damaged, please take photographs of the package before opening it where possible.

If the contents are damaged, contact our support team and provide:

- Your order number
- Clear photos of the outer packaging
- Photos of the damaged item
- A description of the issue

Please report damaged or incorrect deliveries as soon as reasonably possible after receipt.

INTERNATIONAL SHIPPING

Where international shipping is available, delivery times and charges vary depending on the destination.

International customers may be responsible for:

- Customs duties
- Import taxes
- VAT
- Brokerage charges
- Local handling fees

These charges are generally not included in the product or shipping price unless explicitly stated at checkout.

LIORA is not responsible for customs delays or charges imposed by local authorities.

Customers are responsible for complying with the import rules of their destination country.

CUSTOMS AND DUTIES

For international orders, customs authorities may inspect parcels and apply additional duties or taxes.

LIORA cannot control or predict these charges.

If an international shipment is refused due to customs fees or import requirements, any refund may be reduced by:

- Original shipping fees
- Return shipping charges
- Customs charges
- Other costs incurred in returning the parcel

This is subject to applicable law.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We will try to assist, but we cannot guarantee changes or cancellations once processing has started.

Once an order has been dispatched, it cannot normally be cancelled and must instead be handled according to our Return & Refund Policy.

MULTIPLE SHIPMENTS

In some cases, items from the same order may be shipped separately.

If this occurs, you may receive more than one tracking number or delivery.

You will not be charged additional shipping fees solely because LIORA chooses to split the shipment, unless otherwise agreed.

DELIVERY DELAYS

If your order is significantly delayed, please contact our customer support team with your order number.

We will review the available tracking information and assist where possible.

Please keep in mind that estimated delivery dates are not guaranteed.

RETURN SHIPPING

Return shipping is governed by our Return & Refund Policy.

Unless an item is faulty, damaged, incorrect, or otherwise covered by applicable law, customers may be responsible for return shipping costs.

CONTACT

For shipping or delivery questions, please contact LIORA through the customer support details provided on our website.

When contacting us about an order, please include your order number so we can assist you more efficiently.